Checked 3 November 2026. Most texts we made appear ourselves and copied from the screen; the rest are quoted from Google’s Help pages or from users’ posts, and each row says which. We translated nothing.
Find your message
| Message (English) | Where | Languages found | Fix |
|---|---|---|---|
| “We're having trouble finding those locations” | Google My Maps | 8 of 8 | My Maps import failed |
| “Anonymous uploads are not allowed” | Google My Maps | 3 of 8 | My Maps import failed |
| “This route includes a ferry” | Google Maps | 8 of 8 | Avoid tolls, highways and ferries in Google Maps |
| “Your encrypted data is locked on this device” | Google Maps Timeline (Android) | 8 of 8 | Turn off or fix Google Maps Timeline |
| “You are currently offline” in Google Earth on Android | Google Earth app (Android) | 8 of 8 | Google Earth blurry or not loading |
| “Unable to reach Google Earth servers” on iPhone or iPad | Google Earth app (iPhone or iPad) | 1 of 8 | Google Earth blurry or not loading |
“We’re having trouble finding those locations”
Where you see it: Google My Maps. Importing a spreadsheet into a layer (we reproduced it with a Google Sheet), right after you pick the location columns.
What it means: My Maps couldn’t find places for the column you picked. We got it with made-up addresses; the fix guide covers checking the column choice and the addresses.
| Language | Exact text | Source |
|---|---|---|
| English | Oops! We're having trouble finding those locations. Did you pick the correct location columns? | Reproduced by us |
| Portuguese (Brazil) | Estamos com problemas para encontrar esses locais. Você selecionou as colunas de localização corretas? | Reproduced by us |
| Spanish | ¡Vaya! Tenemos problemas para encontrar estas ubicaciones. ¿Has seleccionado las columnas de ubicación correctas? | Reproduced by us |
| French | Petit problème… Nous rencontrons des difficultés pour localiser ces adresses. Avez-vous sélectionné les bonnes colonnes ? | Reproduced by us |
| German | Hoppla! Diese Standorte können nicht gefunden werden. Haben Sie die richtigen Standortspalten ausgewählt? | Reproduced by us |
| Italian | Siamo spiacenti. Stiamo riscontrando difficoltà nel trovare queste località. Hai scelto le colonne di posizione corrette? | Reproduced by us |
| Dutch | Er zijn problemen opgetreden bij het vinden van deze locaties. Heb je de juiste locatiekolommen gekozen? | Reproduced by us |
| Indonesian | Ups! Kami mengalami kesulitan menemukan lokasi tersebut. Apakah Anda sudah memilih kolom lokasi yang benar? | Reproduced by us |
Reproduced on: Chrome on Linux, My Maps, 3 Nov 2026.
Fix it: My Maps import failed, section “We’re having trouble finding those locations”
“Anonymous uploads are not allowed”
Where you see it: Google My Maps. During a My Maps import, according to users’ reports.
What it means: Google doesn’t explain this message, and it didn’t appear for us on a normally signed-in account. The fix guide walks through the account and browser checks to try.
| Language | Exact text | Source |
|---|---|---|
| English | Anonymous uploads are not allowed | User post, Google Help Community, 16 Jun 2025 |
| Spanish | No se permiten las subidas anónimas | User post, Google Help Community, 30 Dec 2024 |
| French | Les importations anonymes ne sont pas autorisées | User post, Google Help Community, 27 Dec 2024 |
No real text found in Portuguese, German, Italian, Dutch or Indonesian. Machine translations of this message that circulate online do not appear on any Google page.
Fix it: My Maps import failed, section “Anonymous uploads are not allowed”
“This route includes a ferry”
Where you see it: Google Maps. On the route card for driving directions that use a car ferry.
What it means: Not an error: the suggested route uses a ferry crossing. You can avoid ferries in the route options, or check the ferry’s own timetable before you go.
| Language | Exact text | Source |
|---|---|---|
| English | This route includes a ferry. | Reproduced by us |
| Portuguese (Brazil) | Este trajeto inclui uma balsa. | Reproduced by us |
| Spanish | Esta ruta incluye un ferri. | Reproduced by us |
| French | Ce trajet inclut une traversée en ferry. | Reproduced by us |
| German | Auf dieser Route gibt es eine Fährstrecke. | Reproduced by us |
| Italian | Il percorso prevede una tratta in traghetto. | Reproduced by us |
| Dutch | Op deze route maak je gebruik van een veerboot. | Reproduced by us |
| Indonesian | Rute ini mencakup feri. | Reproduced by us |
Reproduced on: Chrome on Linux, Google Maps driving directions Helsingør → Helsingborg, 3 Nov 2026.
Fix it: Avoid tolls, highways and ferries in Google Maps, section “What does ‘this route includes a ferry’ mean?”
“Your encrypted data is locked on this device”
Where you see it: Google Maps Timeline (Android). Opening Timeline on a phone where its encrypted backup can’t be unlocked.
What it means: Your Timeline backup is encrypted and this device can’t unlock it; the message points you to a device you’ve recently used to sign in to your Google Account. Read the fix guide before deleting anything: deleting backups doesn’t recover the data.
The full English message, as one user quoted it on Google’s Help Community: “Your encrypted data is locked on this device. For security reasons, you can no longer access your encrypted data on this device. Try again using a device you’ve recently used to sign in to your Google Account.”
| Language | Exact text | Source |
|---|---|---|
| English | your encrypted data is locked on this device | Google Help page |
| Portuguese (Brazil) | seus dados criptografados estão bloqueados neste dispositivo | Google Help page |
| Spanish | Tus datos cifrados están bloqueados en este dispositivo | Google Help page |
| French | Vos données chiffrées sont verrouillées sur cet appareil | Google Help page |
| German | Ihre verschlüsselten Daten sind auf diesem Gerät gesperrt | Google Help page |
| Italian | I tuoi dati criptati sono bloccati su questo dispositivo | Google Help page |
| Dutch | Je versleutelde gegevens zijn vergrendeld op dit apparaat | Google Help page |
| Indonesian | data Anda yang dienkripsi terkunci di perangkat ini | Google Help page |
Google’s Help page quotes only the first sentence, and we haven’t confirmed that the app shows the same wording in each language. Capital letters follow the Help page in each language. One Italian user quoted the rest of the message on Google’s Help Community: “Per motivi di sicurezza, non puoi più accedere ai tuoi dati criptati con questo dispositivo. Riprova con un dispositivo che hai usato di recente per accedere al tuo account google”.
Fix it: Turn off or fix Google Maps Timeline, section “If an Android backup is locked”
“You are currently offline” in Google Earth on Android
Where you see it: Google Earth app (Android). A bar at the bottom of the Earth app when the phone has no connection.
What it means: The app has no internet connection (in our test, airplane mode was on). Reconnect, then reopen Earth.
| Language | Exact text | Source |
|---|---|---|
| English | You are currently offline. Please check your internet connection and try again. | Reproduced by us |
| Portuguese (Brazil) | Você está off-line no momento. Verifique sua conexão de Internet e tente de novo. | Reproduced by us |
| Spanish | Actualmente no tienes conexión. Comprueba la conexión a Internet y vuelve a intentarlo. | Reproduced by us |
| French | Vous êtes actuellement hors connexion. Veuillez vérifier votre connexion Internet, puis réessayer. | Reproduced by us |
| German | Du bist momentan offline. Bitte prüfe deine Internetverbindung und versuche es dann noch einmal. | Reproduced by us |
| Italian | Al momento sei offline. Controlla la connessione a internet e riprova. | Reproduced by us |
| Dutch | Je bent op dit moment offline. Check je internetverbinding en probeer het opnieuw. | Reproduced by us |
| Indonesian | Anda sedang offline. Periksa koneksi internet Anda dan coba lagi. | Reproduced by us |
Reproduced on: Google Earth 10.123.75.00 on Android 13 in airplane mode, 3 Nov 2026.
Fix it: Google Earth blurry or not loading, section “2. Reopen Earth and compare connections”
“Unable to reach Google Earth servers” on iPhone or iPad
Where you see it: Google Earth app (iPhone or iPad). Reported by a user of the Google Earth app on iOS when it couldn’t connect.
What it means: Earth couldn’t reach Google’s servers and is using settings saved earlier, so some features may be limited.
| Language | Exact text | Source |
|---|---|---|
| English | Unable to reach Google Earth servers. Using cached settings, some features may be limited. | User post, Google Help Community, 17 Aug 2026 |
The Android app showed a different message in our test (above). We haven’t found this message in other languages yet; checking it needs an iPhone or iPad.
Fix it: Google Earth blurry or not loading, section “Does ‘cannot connect to server’ mean Earth is down?”
How we collected these
We made the My Maps column message appear by importing a sheet with made-up addresses, the ferry notice by asking for driving directions from Helsingør to Helsingborg, and the Earth message by opening the Google Earth Android app in airplane mode, switching the interface language each time. The Timeline message comes from Google’s own Help page in each language, which quotes only its first sentence; we haven’t confirmed the app’s wording in each language. “Anonymous uploads are not allowed” and the iPhone Earth message come from users’ posts, because neither appeared for us. Some machine translations of these messages circulate online but don’t appear on any Google page, so we left those languages out.
Use this data
All of these messages are also available as a JSON file: google-maps-error-messages.json. It is free to reuse under CC BY 4.0 — credit GoogleTreks (googletreks.org) with a link.
