{
  "dataset": "googletreks-maps-error-messages",
  "version": "2026-11-03.1",
  "checkedAt": "2026-11-03",
  "checkMethod": "Each text was either reproduced by us on 3 Nov 2026 (Chrome on Linux with the interface language set by hl=, or the Google Earth Android app with its app language set) or copied from Google's own Help pages or from users' posts on Google's Help Community. Nothing was translated by us; languages with no real source are left empty.",
  "licence": "CC BY 4.0 — credit GoogleTreks (googletreks.org) with a link",
  "languages": [
    "en",
    "pt-BR",
    "es",
    "fr",
    "de",
    "it",
    "nl",
    "id"
  ],
  "languageNames": {
    "en": "English",
    "pt-BR": "Portuguese (Brazil)",
    "es": "Spanish",
    "fr": "French",
    "de": "German",
    "it": "Italian",
    "nl": "Dutch",
    "id": "Indonesian"
  },
  "sourceTypes": {
    "reproduced": "We made the message appear ourselves and copied it from the screen.",
    "google-help": "Quoted on Google's own Help page in that language.",
    "user-post": "Quoted by a user on Google's Help Community; not an official Google text."
  },
  "messages": [
    {
      "id": "locations-not-found",
      "product": "Google My Maps",
      "where": "Importing a spreadsheet into a layer (we reproduced it with a Google Sheet), right after you pick the location columns.",
      "meaning": "My Maps couldn't find places for the column you picked. We got it with made-up addresses; the fix guide covers checking the column choice and the addresses.",
      "fixGuide": {
        "title": "My Maps import failed",
        "url": "/guides/google-my-maps-import-failed/#were-having-trouble-finding-those-locations",
        "section": "We’re having trouble finding those locations"
      },
      "texts": {
        "en": {
          "text": "Oops! We're having trouble finding those locations. Did you pick the correct location columns?",
          "source": "reproduced"
        },
        "pt-BR": {
          "text": "Estamos com problemas para encontrar esses locais. Você selecionou as colunas de localização corretas?",
          "source": "reproduced"
        },
        "es": {
          "text": "¡Vaya! Tenemos problemas para encontrar estas ubicaciones. ¿Has seleccionado las columnas de ubicación correctas?",
          "source": "reproduced"
        },
        "fr": {
          "text": "Petit problème… Nous rencontrons des difficultés pour localiser ces adresses. Avez-vous sélectionné les bonnes colonnes ?",
          "source": "reproduced"
        },
        "de": {
          "text": "Hoppla! Diese Standorte können nicht gefunden werden. Haben Sie die richtigen Standortspalten ausgewählt?",
          "source": "reproduced"
        },
        "it": {
          "text": "Siamo spiacenti. Stiamo riscontrando difficoltà nel trovare queste località. Hai scelto le colonne di posizione corrette?",
          "source": "reproduced"
        },
        "nl": {
          "text": "Er zijn problemen opgetreden bij het vinden van deze locaties. Heb je de juiste locatiekolommen gekozen?",
          "source": "reproduced"
        },
        "id": {
          "text": "Ups! Kami mengalami kesulitan menemukan lokasi tersebut. Apakah Anda sudah memilih kolom lokasi yang benar?",
          "source": "reproduced"
        }
      },
      "reproducedOn": "Chrome on Linux, My Maps, 3 Nov 2026"
    },
    {
      "id": "anonymous-uploads",
      "product": "Google My Maps",
      "where": "During a My Maps import, according to users' reports.",
      "meaning": "Google doesn't explain this message, and it didn't appear for us on a normally signed-in account. The fix guide walks through the account and browser checks to try.",
      "fixGuide": {
        "title": "My Maps import failed",
        "url": "/guides/google-my-maps-import-failed/#anonymous-uploads-are-not-allowed",
        "section": "Anonymous uploads are not allowed"
      },
      "texts": {
        "en": {
          "text": "Anonymous uploads are not allowed",
          "source": "user-post",
          "url": "https://support.google.com/maps/thread/351179214?hl=en",
          "date": "2025-06-16"
        },
        "es": {
          "text": "No se permiten las subidas anónimas",
          "source": "user-post",
          "url": "https://support.google.com/maps/thread/316009432?hl=es",
          "date": "2024-12-30"
        },
        "fr": {
          "text": "Les importations anonymes ne sont pas autorisées",
          "source": "user-post",
          "url": "https://support.google.com/maps/thread/315489204?hl=fr",
          "date": "2024-12-27"
        }
      },
      "note": "No real text found in Portuguese, German, Italian, Dutch or Indonesian. Machine translations of this message that circulate online do not appear on any Google page."
    },
    {
      "id": "ferry-notice",
      "product": "Google Maps",
      "where": "On the route card for driving directions that use a car ferry.",
      "meaning": "Not an error: the suggested route uses a ferry crossing. You can avoid ferries in the route options, or check the ferry's own timetable before you go.",
      "fixGuide": {
        "title": "Avoid tolls, highways and ferries in Google Maps",
        "url": "/guides/google-maps-avoid-tolls-highways-ferries/#what-does-this-route-includes-a-ferry-mean",
        "section": "What does ‘this route includes a ferry’ mean?"
      },
      "texts": {
        "en": {
          "text": "This route includes a ferry.",
          "source": "reproduced"
        },
        "pt-BR": {
          "text": "Este trajeto inclui uma balsa.",
          "source": "reproduced"
        },
        "es": {
          "text": "Esta ruta incluye un ferri.",
          "source": "reproduced"
        },
        "fr": {
          "text": "Ce trajet inclut une traversée en ferry.",
          "source": "reproduced"
        },
        "de": {
          "text": "Auf dieser Route gibt es eine Fährstrecke.",
          "source": "reproduced"
        },
        "it": {
          "text": "Il percorso prevede una tratta in traghetto.",
          "source": "reproduced"
        },
        "nl": {
          "text": "Op deze route maak je gebruik van een veerboot.",
          "source": "reproduced"
        },
        "id": {
          "text": "Rute ini mencakup feri.",
          "source": "reproduced"
        }
      },
      "reproducedOn": "Chrome on Linux, Google Maps driving directions Helsingør → Helsingborg, 3 Nov 2026"
    },
    {
      "id": "timeline-encrypted",
      "product": "Google Maps Timeline (Android)",
      "where": "Opening Timeline on a phone where its encrypted backup can't be unlocked.",
      "meaning": "Your Timeline backup is encrypted and this device can't unlock it; the message points you to a device you've recently used to sign in to your Google Account. Read the fix guide before deleting anything: deleting backups doesn't recover the data.",
      "fixGuide": {
        "title": "Turn off or fix Google Maps Timeline",
        "url": "/guides/turn-off-google-maps-location-history/#if-an-android-backup-is-locked",
        "section": "If an Android backup is locked"
      },
      "fullTextEn": "Your encrypted data is locked on this device. For security reasons, you can no longer access your encrypted data on this device. Try again using a device you’ve recently used to sign in to your Google Account.",
      "fullTextEnSource": {
        "source": "user-post",
        "url": "https://support.google.com/maps/thread/399689665?hl=en",
        "date": "2026-01-05"
      },
      "texts": {
        "en": {
          "text": "your encrypted data is locked on this device",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=en"
        },
        "pt-BR": {
          "text": "seus dados criptografados estão bloqueados neste dispositivo",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=pt-BR"
        },
        "es": {
          "text": "Tus datos cifrados están bloqueados en este dispositivo",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=es"
        },
        "fr": {
          "text": "Vos données chiffrées sont verrouillées sur cet appareil",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=fr"
        },
        "de": {
          "text": "Ihre verschlüsselten Daten sind auf diesem Gerät gesperrt",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=de"
        },
        "it": {
          "text": "I tuoi dati criptati sono bloccati su questo dispositivo",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=it"
        },
        "nl": {
          "text": "Je versleutelde gegevens zijn vergrendeld op dit apparaat",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=nl"
        },
        "id": {
          "text": "data Anda yang dienkripsi terkunci di perangkat ini",
          "source": "google-help",
          "url": "https://support.google.com/maps/answer/6258979?co=GENIE.Platform%3DAndroid&hl=id"
        }
      },
      "note": "Google's Help page quotes only the first sentence, and we haven't confirmed that the app shows the same wording in each language. Capital letters follow the Help page in each language. One Italian user quoted the rest of the message on Google's Help Community: “Per motivi di sicurezza, non puoi più accedere ai tuoi dati criptati con questo dispositivo. Riprova con un dispositivo che hai usato di recente per accedere al tuo account google”."
    },
    {
      "id": "earth-offline-android",
      "product": "Google Earth app (Android)",
      "where": "A bar at the bottom of the Earth app when the phone has no connection.",
      "meaning": "The app has no internet connection (in our test, airplane mode was on). Reconnect, then reopen Earth.",
      "fixGuide": {
        "title": "Google Earth blurry or not loading",
        "url": "/guides/google-earth-blurry-not-loading/#2-reopen-earth-and-compare-connections",
        "section": "2. Reopen Earth and compare connections"
      },
      "texts": {
        "en": {
          "text": "You are currently offline. Please check your internet connection and try again.",
          "source": "reproduced"
        },
        "pt-BR": {
          "text": "Você está off-line no momento. Verifique sua conexão de Internet e tente de novo.",
          "source": "reproduced"
        },
        "es": {
          "text": "Actualmente no tienes conexión. Comprueba la conexión a Internet y vuelve a intentarlo.",
          "source": "reproduced"
        },
        "fr": {
          "text": "Vous êtes actuellement hors connexion. Veuillez vérifier votre connexion Internet, puis réessayer.",
          "source": "reproduced"
        },
        "de": {
          "text": "Du bist momentan offline. Bitte prüfe deine Internetverbindung und versuche es dann noch einmal.",
          "source": "reproduced"
        },
        "it": {
          "text": "Al momento sei offline. Controlla la connessione a internet e riprova.",
          "source": "reproduced"
        },
        "nl": {
          "text": "Je bent op dit moment offline. Check je internetverbinding en probeer het opnieuw.",
          "source": "reproduced"
        },
        "id": {
          "text": "Anda sedang offline. Periksa koneksi internet Anda dan coba lagi.",
          "source": "reproduced"
        }
      },
      "reproducedOn": "Google Earth 10.123.75.00 on Android 13 in airplane mode, 3 Nov 2026"
    },
    {
      "id": "earth-servers-ios",
      "product": "Google Earth app (iPhone or iPad)",
      "where": "Reported by a user of the Google Earth app on iOS when it couldn't connect.",
      "meaning": "Earth couldn't reach Google's servers and is using settings saved earlier, so some features may be limited.",
      "fixGuide": {
        "title": "Google Earth blurry or not loading",
        "url": "/guides/google-earth-blurry-not-loading/#does-cannot-connect-to-server-mean-earth-is-down",
        "section": "Does ‘cannot connect to server’ mean Earth is down?"
      },
      "texts": {
        "en": {
          "text": "Unable to reach Google Earth servers. Using cached settings, some features may be limited.",
          "source": "user-post",
          "url": "https://support.google.com/earth/thread/460039702?hl=en",
          "date": "2026-08-17"
        }
      },
      "note": "The Android app showed a different message in our test (above). We haven't found this message in other languages yet; checking it needs an iPhone or iPad."
    }
  ]
}